Return Policy Page
Your satisfaction is our priority. To maintain product quality and transparency in customer service, we offer return and refund facilities under certain conditions.
1. Eligible reasons for return:
We only accept returns in the following situations:
Received different product (does not match the order)
Product broken or damaged during delivery
Defective or faulty product
Incomplete delivery (if some items in the order are missing)
Return deadline:
You must contact our customer care within 3 days of receiving the product to request a return.
2. The following products are not returnable:
Used products
Health and personal care items (e.g. Trimmer, Steamer, Toothbrush)
Opened or wet products (e.g. Groceries)
Offer/discounted products (unless otherwise stated in the return policy)
Request after 3 days of delivery
3. What is required for return:
Product with original package, tag and bill
Visual evidence (photo/video) – if the product is damaged
Customer may have to send the product back to the address provided by us (Pick-Up support is provided in special cases)
4. Refund process:
We verify the product after receiving it.
If the return is acceptable after verification, the money will be refunded within a maximum of 7 working days.
Refund method: Mobile banking (bKash/Nagad), bank transfer or alternative method.
In case of cash on delivery payment, the refund is given to the bKash/Nagad account.
5. Exchange (replacement of product):
You can exchange any other product of the same value, subject to stock availability.
The exchange process will be as per the return rules.
6. Customer Care Contact:
For any assistance regarding returns or refunds, please contact our helpline:
Phone: 01919060807
Email: contact@goodzzy.com
Time: 10am – 8pm daily
By using our returns and refund policy, you agree to the above terms and conditions.
